1. Ordering & Payment

All orders placed through our website must be paid in full at the time of purchase.
We accept secure online payments via credit/debit cards and PayPal.
Prices and availability are subject to change without notice.

2. Order Confirmation

After placing an order, you will receive an email confirmation. Please check this carefully and notify us immediately of any errors.
Orders are not confirmed until payment is received and accepted.

3. Delivery Policy

We deliver to the following areas.
We require a 72 hour lead time for all our event arrangements and bouquets as we source the flowers to suit your colour choices.
Delivery times are not guaranteed but we strive to meet any preferred delivery window.
If the recipient is unavailable, we may leave the flowers in a safe place or return them to the shop (a redelivery fee may apply).

4. Substitution Policy

While we aim to deliver your order as pictured and described, seasonal availability may require substitutions.
Substitutions will be made with flowers of equal or higher value while maintaining the intended style and colour scheme.

5. Returns & Refunds

Due to the perishable nature of flowers, we do not accept returns.
If you are dissatisfied with your order, contact us within 24 hours of delivery with a description and photo of the issue.
Refunds or replacements are issued at our discretion and depend on the circumstances reported.

6. Order Changes & Cancellations

Changes or cancellations must be made at least 24 hours before the scheduled delivery.
We cannot guarantee changes after this time due to processing and preparation.

7. Customer Responsibilities

It is the customer’s responsibility to provide complete and accurate recipient details (name, phone number, address etc.)
We are not responsible for failed deliveries due to incorrect or incomplete delivery information.

8. Liability

We are not liable for delivery delays caused by weather, traffic, or other events beyond our control.
We are not responsible for allergic reactions or issues related to flower care after delivery.

1. Booking & Payment

A non-refundable deposit of 50% is required to secure the event date.
The remaining balance must be paid in full no later than 14 days before the event.
Payments can be made via Bank transfer or PayPal.

2. Cancellations & Refunds

Cancellations made more than 30 days before the event will receive a refund of any amount paid, minus the deposit.
Cancellations made less than 30 days prior to the event will not be eligible for a refund.
In the unlikely event that the florist must cancel, a full refund will be issued including deposit.

3. Changes to Order

Minor changes (e.g., colour, flower substitutions) must be requested at least 14 days before the event.
Major changes (e.g., increase in volume, change of venue) may incur additional charges and are subject to availability.

4. Flower Availability

All flowers are subject to seasonal availability.
Substitutions may be made at the florist’s discretion while maintaining the overall look and value of the arrangements.

5. Delivery & Setup

Delivery and setup charges are not included in the flower prices and will be stated separately on the quote/invoice.
A delivery window will be confirmed 48 hours before the event.
The client must ensure access to the venue at the agreed time.

6. Rentals

Any rental items (e.g., vases, stands) must be returned within 3 days of the event in original condition.
Lost or damaged items will be charged at replacement value.

7. Client Responsibilities

The client is responsible for providing accurate event details and ensuring coordination with venue management.
Any delays or changes not communicated in time may affect the florist’s ability to complete setup.

8. Liability

The florist is not liable for damage to arrangements after delivery/setup.
The florist will not be held responsible for any allergic reactions or injuries related to the floral products.